Regional West Medical Center School of Radiologic Technology in Scottsbluff

Wish to give a negative star rating unfortunately that's not a option. Terrible service offered at this place. They will send the bills without appropriate explanation of charges. Billing customer service is a joke. Many times it's so tough to reach them. If you are fortunate to reach them, they may hang the calls halfway through the dialogue. Do you know, they even send the bills to collection agency without notifying the customer. Only the ill-fated and unfortunate people will land on their services to screw-up their credit history and peace of mind. I strongly suggest all those who received bills from them, please check your credit history, as they may send your bills to collection without your consent or notice.

I had to took my husband to the ER to for vomiting blood and intense abdominal pain. Yeah the ER nurses were very nice, and fast, but after doing CAT scans and multiple bouts of bloodwork they sent him home on some nausea pills. No diagnosis. He had to go back the next morning because the pain was awful. They admitted him for two days, didn't do any more testing, there was a whole day when he didn't even see a doctor, and the specialist never even showed up. The upstairs nurses took hours to give him any medication after it was requested since apparently they can't be trusted to do a dosing schedule. We overheard the nurses in the hallway get mad at a new nurse for not prioritizing insured patients, she literally said 'we treat people who pay for insurance first everyone else is secondary'. There was another patient in the room who had been there for five days and had only seen a doctor twice, his nurse cut his therapy short because she 'had more important patients to get to'. They're not even ashamed of their unethical practices. When a doctor came to discharge he basically tried to call my husband an addict and shove him out the door with a pain script. Never did get a diagnosis, not even differentials. If you're on Medicare or uninsured don't bother with this hospital, because they can't be bothered with you.

I have never been to this hospital yet they turned us over to collections before even sending us a bill. Funny the collection agency found us, we've lived at the same address for many years, but the hospital never even made an attempt. I understand blood work was sent from our hospital to RWMC but to never bill us, never bill our insurance and send us directly to collections is ridiculous! WE PAY OUR BILLS! I've left 2 messages with no call back and the last time I called the operator sent me to the fax machine so I got screeching in my ears! No one answers the phone I was sent to a voice mail on every call. What kind of business office is this?? I paid the bill to the collection agency just to make sure my credit is messed with.

Horrible facility, small town clicks and worst CEO of all time. It's not what you know it's who you know. Dirty gross hospital that is financially unstable.

# 5 STARS. My experience with Dr Haque and the Spine Center was amazing. I was treated with respect and was pleased with my care and surgery. I was in the hospital four days and the nursing staff was caring and present. I had an emergency and return to surgery were the staff and my doctor proved Regional West can and will deal with an emergency situation. I have absolutely no complaints about my care and treatment at Regional West. # 5 Stars.